Interested in an Include Software Career?
We are looking for smart, talented, mentally tough, entrepreneurial spirited individuals who are great with people, can write and communicate extremely well, work independently, and can anticipate and deliver on the needs of clients and staff. We offer great salary and benefits, and a unique and fantastic opportunity in a dynamic, growing company with unlimited upward advancement potential. If you are interested in making a difference, we would love to talk with you. Please send your information to jobs@include.com. We look forward to hearing from you!
Click HERE to see our listings on WorkBaltimore (Jobing.com)
Software Support and Training Representative
- Do you have incredible customer service skills?
- Are accounting and business operations a skill set you have knowledge of?
- Do you enjoy a fast paced, fun and flexible company culture?
If so, you might be the perfect fit for our firm, an Annapolis, MD based Software Company that develops, supports and maintains our products internally.
The Software Support Representative serves as an integral part of our team by providing software support to our clients in the U.S. and Canada. .
Responsibilities:
You will be trained in a Support role and provide assistance in answering client inquiries as needed. The position’s main responsibilities include:
• Deliver support and training to end users, primarily by phone and remote online log in sessions
• Document support questions and answers covered during training calls and follow up on questions
You will serve as a problem solver and customer service liaison. To be successful in this role you must be a natural people person who is organized, calm under pressure, adept with details and excellent at follow up. You must be comfortable interfacing with owners and staff members at very small to very large contracting firms
.
Requirements:
• A friendly, upbeat attitude
• Strong analytic and problem-solving skills
• Thorough accounting understanding
• Working knowledge of Microsoft operating systems
• Knowledge of integrated business systems, especially job-based systems
• Strong written and verbal communication skills
• Ability to handle multiple concurrent assignments
• Flexibility to accommodate changing business needs
• Working knowledge of basic networking; including drive mapping and active directory is a plus
Success in this position requires a long-term commitment. We offer competitive compensation, paid vacation/ holidays, health insurance. We’re a growing company, with unlimited upside potential for our employees.
Company Specific Training Provided. Significant Advancement Opportunities available based on Performance – our firm is energetic and growing.
If interested, please provide the following information via email:
• Cover Letter via Email to jobs@include.com
• One-Page Resume
• Salary Requirements
